How they differentiate themselves
It’s an Italian coffee house feel, good coffee and food. They focus on their core brand values.
They try and encourage a welcoming atmosphere. You are greeted and made to feel that there is no rush. They is no pressure to leave, and the layout is relaxing allowing friends to chat informally. They want to create a neighbourhood feel.
There is an attention to detail in the coffee house, from the lighting, colour of the wood, seating etc. The packaged cakes, biscuits and chocolate at the front of the counter are all Italian. Despite being a national chain; they work hard to ensure it does not feel like it.
They create a European feel and avoid the American style of their competitors. Their branding is subtle and not plastered everywhere.
High quality coffee, broad product range and food offering are a given, but the overall feeling of the coffee house makes you think the coffee is the better than their competitors. Is it? Matter of opinion and taste. We think so.
They have resisted the temptation to roll out their coffee houses to every street corner, and you will not find a coffee machine in a tired petrol station. You will not find a Cafe Nero on an M1 Service Station; they will not sell burgers in the future and drive in’s are not for them. Their mobile coffee shop offering is even small and European styled.
They have a simple loyalty scheme too. No sign ups, just stamp a card.
They possess just under 15% of the UK coffee shop market, and they are financially secure with cash in the bank proving their model is working.
Costa, Starbucks. Macdonalds, local coffee shops